General terms and conditions of sale

• Customer: Any user of the pole-factory.com website.
• Seller: FASHION FACTORY S.A.M., whose registered office is located at 74 boulevard d’Italie, 98000 Monaco.
• Website: pole-factory.com
• Products: Pole dance articles, clothing, books.
• GTC: Acronym for “General Terms and Conditions”.

Article 1 – Presentation of the website

The website is the exclusive property of FASHION FACTORY, with a capital of 150,000.00 Euros, whose registered office is located at 74 boulevard d’Italie 98000 Monaco, registered in the Monaco Trade and Industry Directory under number 06 S 04587.

Contact: 06 78 63 58 33

Data controller: Giraudi Group Services S.A.M. – web@giraudi.com

The website host is OVH, 2 rue Kellermann, BP 80157 59100 Roubaix.

Article 2 – Applicability of the GTC

The Terms and Conditions of Sale exclusively govern online sales contracts for Pole Factory products to customers who are consumers, and constitute, along with the online order, the contractual documents, excluding any other document, brochure, catalog or product photograph which are only indicative.

The photographs illustrating the products on the site do not constitute a contractual document.

The Terms and Conditions of Sale are applicable after the online order is placed.

The Customer declares having read and accepted these Terms and Conditions of Sale before placing the order. Validation of the order on the Site implies full and unreserved acceptance by the Customer of the Terms and Conditions of Sale.

The Seller reserves the right to supplement and/or modify these terms and conditions at any time without notice. In case of modification, the applicable Terms and Conditions of Sale are those in effect on the date of the order.

Order validation implies acceptance by the Customer of the Terms and Conditions of Sale in effect on the day of the order, which are kept by the Seller.

Article 3 – Price and payment terms

The applicable prices are those in effect at the time of the order according to the pricing details shown on the Site.

The sale prices are indicated for each product listed in the Site’s electronic catalog in euros and including all taxes (VAT). They include the VAT applicable at the time of the order.

The accepted payment methods are online payment by Credit Card.

The sale price is the one in effect on the day of the order.

The Seller reserves the right to modify its prices at any time, while guaranteeing the consumer the application of the price in effect on the day of the order.

Article 4 – Stock availability

Standard products are delivered to Customers subject to stock availability.

In case of unavailability of the ordered product, the Seller proceeds with a refund.

Article 5 – Personalized products

Orders for personalized products will not be eligible for a refund.

Article 6 – Delivery / Collection

The delivery of Products is carried out by the Seller to the delivery address indicated by the Customer when placing the order. Before confirming the order, delivery costs are estimated based on the address provided.

The Seller commits to deliver the ordered Products within the timeframes specified when placing the order. Orders for customized products may be subject to an additional delay mentioned on the product page. The Seller commits to do its best to respect the timeframes indicated when placing the order.

Exceeding these deadlines cannot result in any compensation for the Customer nor in a cancellation of the order.

The Customer agrees to accept delivery according to the agreed place and delivery times.

The Seller is released from its obligation to deliver in case of force majeure, fortuitous event or default/payment incident of any sum due by the Customer.

ATTENTION: X-Pole and Lupit Pole products are shipped directly by the supplier. It is therefore possible that delays may vary or that customs fees may be added. Pole Factory is not responsible for these additional fees.

Article 7 – Right of withdrawal

As the Products offered by the Seller are non-perishable, the Customer has a right of withdrawal of 30 days (excluding special cases such as grips, see our Refund Policy). The product must be returned in its original packaging and in perfect condition.

Return shipping costs are the responsibility of the Customer.

After this withdrawal period, no product can be refunded.

The right of withdrawal does not apply to customized products.

Article 8 – Order

To place an order, after filling their virtual cart with selected products and desired quantities, the consumer clicks on the validate button and has the opportunity to verify the delivery information, payment method, order details, and total price, and to return to previous pages to correct any errors, in accordance with the double-click process, by confirming the order.

The order confirmation by the Customer is only validated if the Customer expressly accepts the Terms and Conditions by checking the box provided for this purpose.

After the effective registration of the order on the website, the Customer will be informed by email of the order details, including its number, content, and price.

Article 9 – Intellectual property

The elements accessible on the website, including: texts, images, trademarks, logos, icons, and software, are the exclusive property of the publisher and are protected by copyright and trademark law.

Any reproduction and distribution of these elements, without the prior written authorization of the publisher, exposes offenders to legal action.

Article 10 – Personal data

In accordance with Law No. 1.165 of December 23, 1993, as amended, relating to the collection and protection of personal information, the Customer’s personal information may be subject to automated processing by the Seller. The purpose of this automated processing is to facilitate order management for the customer.

Mandatory information is mentioned on the website and the collection of this information is a condition for order validation.

The Seller commits to preserving the confidentiality of personal information provided by the Customer.

As such, the internet user has the right to access, rectify, object to, and delete personal information concerning them.

If the Customer has previously agreed, they may receive marketing emails or SMS from FASHION FACTORY, from which they can unsubscribe, for emails, by clicking on the unsubscribe link at the bottom of each email received, and for SMS by replying STOP to each SMS received.

Article 11 – Applicable law

These General Terms and Conditions of Sale are exclusively governed by Monegasque law.

Article 12 – Complaints

The Customer can address their complaints directly to the following email address: contact@pole-factory.com

In the absence of an amicable settlement, and for any dispute between the parties relating to the formation, validity, execution, interpretation and/or termination of this contract, the Monaco Courts have sole jurisdiction, even in the case of summary proceedings, third-party proceedings, or multiple defendants.